Legal Policies & Service Agreements | Comprehensive Draft Pack

Platform name: MOVONRIDE. Operator legal entity: SRI ANJINE POWER AND INFRA PVT LTD. Effective date: 08 October 2026. Registered address: Plot No. 802 & 803, Nexus Business Centre, 5th Floor, Ayyappa Society, Madhapur, Hyderabad – 500081, Telangana, India. Support: srianjinepowerinfra@gmail.com / 8297131253. Grievance Officer: srianjinepowerinfra@gmail.com / 8297131253.

Drafting note: These are original proposed policies based on the supplied reference documents and additional operational safeguards. Bracketed items must be agreed and completed. Do not publish features, insurance coverage, permits, or technical practices unless implemented and verified. Mandatory consumer, privacy, transport and safety laws prevail over inconsistent terms.

Scope and eligibility. MOVONRIDE provides a digital interface to request eligible bike taxi, auto-rickshaw, cab, rental, intercity and parcel services in areas where each category is lawfully offered. Users must be at least 18 to register; any booking for a minor must comply with applicable law and the published child-passenger rules.

Nature of service. The legal role of MOVONRIDE—aggregator, intermediary, lead-generation platform or transport operator—shall be stated accurately for each service and jurisdiction. Third-party drivers may provide transportation, but MOVONRIDE retains all non-excludable platform, consumer-protection and statutory responsibilities.

Account and booking. Users must provide correct contact and booking information, protect authentication credentials, and not share accounts for fraudulent use. Booking is subject to lawful vehicle and driver availability. Show driver identity, vehicle registration, trip information and any material booking restrictions before pickup.

Fare and payment. Display fare estimate or fare basis, platform charges, tolls, taxes, waiting charges and surge components before confirmation as applicable. Final fare changes require a disclosed contractual or lawful basis. Receipts and payment dispute channels must be available.

Customer conduct. No harassment, threats, discrimination, assault, unlawful goods, deliberate vehicle damage, fraud, unsafe interference with driving, or intoxicated behaviour endangering others. Provide a fair process for investigation and proportionate account restrictions.

Safety and incidents. Customers should verify vehicle and driver, use seatbelts/helmets as required, and report unsafe conduct. SOS is an assistance channel, not a guarantee of immediate emergency response; call 112 or appropriate emergency services for immediate danger. Serious complaints may be reported at any time subject to law.

Service interruptions and complaints. Trips may be interrupted by traffic, weather, vehicle issues or regulatory restrictions. Users may seek remedies under applicable law. Contact srianjinepowerinfra@gmail.com / 8297131253 for billing, safety, discrimination, lost items or trip disputes.

Liability and dispute resolution. No clause excludes liability that cannot lawfully be excluded, including statutory consumer remedies or liability for MOVONRIDE’s own unlawful conduct. Governing law: India; competent forum and dispute procedure: [LEGAL REVIEW REQUIRED], without curtailing statutory consumer rights.

Data fiduciary and scope. SRI ANJINE POWER AND INFRA PVT LTD operating MOVONRIDE describes processing of passenger, driver, fleet-owner, sender and recipient personal data in its apps, websites, support and offline operations.

Categories. Depending on service and lawful necessity: name, mobile, email, account credentials, profile image, trip and GPS data, pickup/drop locations, transaction references, support records, ratings, device diagnostics, emergency contacts, and driver licence, vehicle, permit, insurance and verified KYC information. Do not collect Aadhaar copies, health records, call/SMS logs or other-app activity without specific necessity and lawful safeguards.

Purpose and lawful basis. Process data for registration, identity verification, matching, navigation, fares, settlement, support, safety, fraud prevention, legal compliance and optional marketing. Provide itemised notices and valid consent or other lawful grounds as required by applicable Indian data-protection law.

Location and permissions. Explain foreground/background GPS separately for passengers and on-duty drivers, precise location use, duration and effects of disabling access. Request device permissions only as needed; offer a workable manual pickup option where practicable.

Recipients and processors. Share minimum necessary data with assigned drivers, payment providers, mapping/cloud vendors, verification partners, insurers where relevant, and authorities where legally required. Document processor contracts and cross-border transfers where applicable; never claim data is not shared while sharing it for operations.

Retention and deletion. Maintain a category-wise retention schedule: [INSERT PERIODS / LEGAL BASES]. Permit account deletion requests; explain lawful retention for taxes, safety investigations, fraud and disputes, then securely erase or de-identify data.

Rights and grievance. Provide routes to access information, correction, erasure, grievance redressal, consent withdrawal and nomination where applicable. Identify privacy contact srianjinepowerinfra@gmail.com and grievance contact srianjinepowerinfra@gmail.com / 8297131253. Provide clear notices in legally required languages and formats.

Security and incidents. Use role-based access, encryption, logging, vendor due diligence, least privilege and incident-response procedures. Notify affected persons and competent authorities when required; do not promise absolute security.

Children, cookies, marketing. Define child-related restrictions consistent with law. Explain cookies/SDKs and analytics; make promotional consent/opt-out distinct from operational notifications. Record last-updated date and meaningful-change notices.

Onboarding. Driver must hold valid licence, registration, permits and insurance for the proposed service, satisfy verification and background checks as lawful, and comply with state-specific bike-taxi permissions. No onboarding or dispatch where prohibited.

Duties. Maintain roadworthiness, helmet availability, lawful passenger capacity, respectful conduct, non-discrimination, route integrity, safe speeds, no phone use while driving and no unauthorised substitution.

Commercials. Commission/subscription model: [SCHEDULE]; fare collection model: [DIRECT / PLATFORM]; settlement cycle: [PERIOD]; lawful deductions and invoice/tax treatment: [SCHEDULE]. No undisclosed unilateral deductions.

Suspension and termination. Immediate temporary restrictions for credible serious safety risk, with investigation and fair appeal where practicable. Other terminations: [NOTICE PERIOD]. Pay undisputed earned balances subject to lawful set-offs.

Vehicle compliance. Maintain commercial registration, appropriate permits, fitness, pollution, insurance, driver licence/badge where applicable and prescribed safety equipment. Follow state fare and aggregator requirements.

Service standards. No off-platform coercion, unapproved surcharge, discriminatory refusal, unsafe driving, alcohol/drug impairment or unauthorised vehicle change. Explain cancellation rules and duty-hours/rest requirements.

Settlement and disputes. Define trip fare ownership, tax invoices, cash reconciliation, platform fee, chargebacks, driver statement access, payout timetable and complaint escalation in a signed commercial schedule.

Authority and documents. Fleet partner warrants ownership or authority over listed vehicles and provides permits, insurance, driver details and maintenance records. Identify responsibility for recruitment, wages, statutory contributions and licences.

Allocation and liability. Define permitted vehicle substitutions, vehicle downtime, accident reporting, passenger safety and allocation of obligations. The fleet agreement must not remove non-excludable duties of MOVONRIDE.

Commercial schedule. List per-vehicle commission, deposits if lawful, payout account, taxes, reconciliation, notice, audit rights and dispute mechanism.

Acceptance and custody. Partner must confirm pickup, package condition, sender/recipient details and proof of delivery through [OTP / SIGNATURE / PHOTO]. Do not open parcels except as legally authorised.

Restrictions. Reject prohibited, illegal, dangerous, explosive, perishable, live-animal, high-value or regulated items except where explicitly authorised and compliant. Publish item, size and weight limits.

Loss and claims. Specify reporting window, evidence, liability assessment, declared-value options and insurance only if actually purchased; do not impose blanket unlawful waivers.

Disclosure. Show free-cancellation window, driver-arrival thresholds, no-show criteria, waiting charges and exact or calculable fees before booking.

Refund triggers. Provide review for driver no-show, duplicate debit, failed booking, wrong fare, safety incident and service non-delivery. Refund route: [ORIGINAL METHOD / OTHER LAWFUL ROUTE]; timeline: [DAYS] subject to payment-rail rules.

Appeal. Enable fee disputes through in-app support with evidence and reasoned outcome. Refund rights required by law cannot be contracted away.

Fare model. Disclose base fare, distance/time, minimum charge, waiting, toll, parking, taxes and any lawful surge multiplier. Display an estimate and identify factors that can alter final fare.

Payment methods. Specify UPI/cards/cash availability by city and service, payment processor roles, chargeback handling, receipts and cash reconciliation. Do not represent the platform as a regulated wallet without necessary authorisation.

Regulatory pricing. Apply fare caps, floors, surge restrictions and any published state aggregator rules where applicable.

Fee schedule. Specify commission percentage or subscription fee by category, applicable GST, renewal, cancellation, promotional waivers and any minimum guarantee if offered.

Payouts. Provide daily/weekly settlement cycle [SELECT], transparent trip ledger, tax documents, dispute window, fraud holds and release criteria. Explain cash-ride adjustments.

Changes. Provide advance notice of material fee changes and obtain acceptance where legally required.

Preventive controls. Document driver/vehicle verification, trip sharing, masked calls where available, route deviation flags, ratings and escalation. State only features actually deployed.

Emergency workflow. SOS channel [IN-APP / HOTLINE], monitoring hours [HOURS], response steps, emergency contact disclosure and cooperation with police/medical services. Immediate threats: call 112.

Critical incidents. Preserve relevant evidence, limit access, prioritise passenger welfare, and provide escalation for assault, harassment, accidents and missing persons without arbitrary reporting cutoffs.

Verification. Validate identity, licence, vehicle registration, permit, insurance, fitness and periodic re-verification as applicable; keep records proportionately.

Behaviour. Require respectful, non-discriminatory conduct; no unsolicited contact after trips, intoxication, fare extortion, harassment, unsafe driving or unauthorised route diversion.

Enforcement. Publish warning, retraining, temporary suspension, termination and appeal criteria proportionate to seriousness, with immediate protection for credible safety threats.

Sender obligations. Accurate item declaration, secure packaging, recipient contact, lawful ownership and proof of value for claims. Disclose delivery limits and return-to-sender rules.

Proof and exceptions. Define pickup/hand-off OTP, failed delivery attempts, inaccessible addresses, unclaimed parcels and lawful disposal procedure.

Claims. Set evidence checklist, review timetable, insurer details if applicable, and legally permissible compensation rules.

Coverage statement. Identify insurer, policy number, covered parties, coverage limits, exclusions and claims process ONLY after coverage is procured and confirmed. Otherwise state that no additional platform-arranged insurance is promised.

Accident handling. Contact emergency services, secure safety, notify authorities when required, preserve trip records, facilitate insurer communication and provide support contacts.

Claims. Explain documents, reporting, decision-maker and escalation; insurance does not replace statutory remedies.

Channels. In-app help, customer support (srianjinepowerinfra@gmail.com / 8297131253), grievance officer (SRI ANJINE POWER AND INFRA PVT LTD, srianjinepowerinfra@gmail.com, Plot No. 802 & 803, Nexus Business Centre, 5th Floor, Ayyappa Society, Madhapur, Hyderabad – 500081, Telangana, India), and privacy complaints (srianjinepowerinfra@gmail.com).

Handling. Issue complaint reference, acknowledge within [LAWFUL TIME], prioritise safety complaints and resolve/escalate within applicable statutory periods. Preserve appeal and consumer forum rights.

Regulator requests. Maintain records and respond to lawful authority requests with privacy safeguards.

Deletion. Offer in-app and web-based deletion request routes, verification, expected time, consequences and explanation of retained legal records.

Retention. Maintain data inventory with purpose, retention period, trigger, lawful basis, deletion owner and audit logs. Use [RETENTION MATRIX] rather than an unsupported universal 180-day rule.

Cookies and SDKs. Describe strictly necessary tools, analytics, crash reporting and optional marketing SDKs with user choices and third-party links.

Eligibility. State offer dates, eligible cities/services, minimum fare, cap, usage limit, non-transferability and exclusions before redemption.

Referral abuse. Prohibit self-referrals, fake accounts and collusion; investigate before clawback and offer dispute channels.

Changes and taxes. Explain expiry, lawful modification, applicable taxes and how rewards are credited or reversed.

• Confirm exact operator legal entity, CIN, GSTIN, address and official brand ownership.
• Confirm service categories and launch states/cities; verify aggregator, taxi, bike-taxi and parcel permissions separately.
• Choose intermediary/aggregator/operator role based on actual contractual and payment flows.
• Provide final fare, surge, cancellation, commission, subscription and settlement schedules.
• Confirm app features actually implemented (SOS, GPS, masking, trip sharing, insurance, deletion).
• Approve retention matrix, third-party vendors, data flow, grievance contacts and privacy notices.
• Review DPDP Act and rules commencement/applicability, IT and consumer protection requirements, Motor Vehicle Aggregator Guidelines and state notifications as of launch date.
• Validate insurance policies, rider/driver protections and accident escalation processes.
• Have Indian transport, consumer and privacy counsel review each policy before publication.

END OF DRAFT • All bracketed items require completion before publication.

MOVONRIDE | Customer • Agent • Driver Wallets | Draft for legal and operational approval

17.1 Scope and definitions: MOVONRIDE may display separate wallet or ledger balances for Customers, Agents and Driver-Partners. A displayed balance may represent refundable customer funds, promotional credits, earnings, commissions, incentives, adjustments or amounts pending settlement. These categories have different rights and restrictions. “Business Day” means Monday through Friday, excluding applicable bank, payment-system and notified public holidays.

17.2 Nature of wallet; regulatory condition: Wallet functions shall be offered only through a legally permissible arrangement, including an appropriately authorised payment partner where required. Nothing in these Terms represents that MOVONRIDE itself is authorised by the Reserve Bank of India to issue a prepaid payment instrument. Wallet functionality, loading, transfers, cash-out and redemption are subject to applicable law, the payment partner’s terms and the approved product configuration.

17.3 Customer wallet: The Customer Wallet may reflect eligible refunds, cashbacks, promotional credits and, only if legally supported, user-added funds. Promotional credits may be restricted to eligible MOVONRIDE bookings and are not redeemable for cash unless expressly permitted by the applicable offer and law. Refunds of original payments will be returned to the original payment method where required by law or payment rules. Customers shall be informed of the nature and restrictions of each credit before use.

17.4 Driver wallet: The Driver Wallet may show completed-trip earnings, incentives, tips (where enabled), cash collections to be reconciled, platform fees, refunds, chargebacks and other documented adjustments. “Available to Withdraw” means the verified, settled amount remaining after lawful and disclosed adjustments; pending earnings are not immediately withdrawable.

17.5 Agent wallet: The Agent Wallet may show approved referral commissions, onboarding incentives, service fees or other contractually earned amounts. Agent credits become withdrawable only when eligibility criteria, relevant service completion, verification, applicable taxes and any agreed cooling-off or reversal periods are satisfied. An Agent must not represent that the Agent can accept deposits, promise returns or withdraw Customer/Driver funds unless expressly authorised.

17.6 Weekday-only withdrawal processing: Withdrawal requests are processed ONLY on Monday, Tuesday, Wednesday, Thursday and Friday, during MOVONRIDE’s published processing hours. No withdrawal processing is performed on Saturday or Sunday. Requests received on Saturday or Sunday will be queued for processing on the next eligible Business Day. Requests received after the published weekday cut-off may be processed on the following eligible Business Day. A public/bank holiday, banking outage, compliance review or payment-provider delay may extend processing. “Processed” does not guarantee that funds will appear in the beneficiary account on the same day.

17.7 Withdrawal eligibility and method: Only eligible withdrawable balances may be transferred to a verified bank account or other legally supported payout destination registered in the account holder’s name. MOVONRIDE may require identity verification, bank validation, PAN or other legally necessary tax information, and a valid linked account. Minimum/maximum withdrawal amounts, processing cut-off, frequency limits and any applicable fees must be displayed in-app before confirmation; no undisclosed deduction may be imposed.

17.8 Transfers between wallets: Customer, Agent and Driver wallets are distinct. Transfers between users or between wallet types are disabled unless expressly enabled under a lawful, technically supported payment arrangement and disclosed in the app. Wallet balances cannot be sold, pledged or exchanged outside permitted functionality.

17.9 Booking payments and debits: Where supported, an eligible wallet balance may be used for booking fares, cancellation charges or other clearly disclosed MOVONRIDE services. Any combination of wallet and another payment method, partial debit, reversal or cancellation must be shown on the transaction receipt. No deduction shall be made without a contractual, legal or transaction-based basis.

17.10 Refunds, reversals and failed payouts: Cancelled rides, duplicate charges, failed bookings, payment reversals and chargebacks will be handled under the Refund Policy and applicable payment rules. If a withdrawal fails or is rejected by a bank, the amount shall be restored to the correct ledger after reconciliation, unless it remains under a lawful hold. Users will not be required to pay an additional undisclosed fee to recover a failed payout.

17.11 Incorrect credits, negative balances and reconciliation: MOVONRIDE may correct demonstrable ledger errors, duplicate credits and misapplied transactions, with an auditable entry and notice to the affected user. Cash collected by drivers and amounts due to the platform may be reconciled against earnings only where agreed and legally permitted. Any negative balance, recovery or set-off must be supported by transaction records and an accessible dispute route.

17.12 Fraud, suspicious activity and holds: MOVONRIDE may temporarily restrict transactions or withdrawals where reasonably necessary to investigate suspected fraud, account compromise, identity mismatch, unlawful transactions or a binding legal direction. Holds should be proportionate, documented and reviewed promptly. Users may be asked for additional verification; access to statutory complaints and remedies remains unaffected.

17.13 Transaction history and statements: Users should be able to view wallet opening and closing balances, each credit/debit, transaction reference, date, description, status, adjustments and withdrawal outcome. Receipts or downloadable statements should be available where operationally supported. Records will be retained in accordance with applicable tax, accounting, payments and data-protection requirements.

17.14 Fees, tax and incentives: Applicable wallet/payout fees, commissions, GST, TDS/TCS (where applicable), incentives and deductions must be identified before or at the relevant transaction. The applicable tax treatment depends on the actual payment structure and participant status; MOVONRIDE may issue relevant statements or certificates as required by law.

17.15 Inactivity, closure and unclaimed funds: MOVONRIDE will not arbitrarily forfeit withdrawable earned funds because of inactivity or account closure. Eligible balances will be settled or refunded according to applicable law, payment-partner rules, outstanding lawful adjustments and verification requirements. Promotional credits may have clearly disclosed offer expiry conditions; statutory rights and protected balances will not be overridden by such conditions.

17.16 Privacy and security: Wallet records, bank details, identity information and transaction data are processed as described in the Privacy Policy. MOVONRIDE will apply access controls and appropriate security measures; users must safeguard login credentials and report unauthorised transactions promptly. Payment credentials should be handled by authorised providers where required.

17.17 Disputes and grievance escalation: Users may report missing credits, incorrect deductions, unauthorised transactions, rejected withdrawals or settlement discrepancies through the in-app support channel or srianjinepowerinfra@gmail.com. MOVONRIDE will acknowledge and investigate complaints under its published grievance process, without restricting any remedies available under consumer, banking or other applicable law.

17.18 Changes to wallet terms: Material changes to eligibility, charges, withdrawal rules or payout methods will be notified in advance as required by applicable law. Changes shall not retroactively deprive users of accrued, legally payable funds.

17.19 Publication and operational confirmations: Before launch, confirm and publish: (a) wallet issuer/payment partner and regulatory model; (b) whether Customers can load money or only receive refunds/promotions; (c) eligibility of Customer cash withdrawals; (d) Driver and Agent settlement cycle; (e) weekday processing hours and cut-off; (f) minimum/maximum withdrawal and charges; (g) bank holiday rules; (h) support/grievance contacts; (i) refund and reversal timeframes; and (j) any partner-specific terms. Do not activate a wallet function until the applicable legal and technical arrangements are approved.

Cross-references: Customer Terms; Driver/Agent Agreements; Fare & Payment Policy; Cancellation & Refund Policy; Privacy Policy; Grievance Redressal Policy. If inconsistent, mandatory law and applicable payment-provider requirements prevail.