Questions, answered.

Bike, auto and cab, depending on what's available in your city. You'll see each option with its fare and how far away the nearest captain is.

You see the full estimated fare, including any peak-time surge, before you confirm. The final fare can differ only if the trip itself changes, for example a different drop point, extra stops or a much longer route, and the receipt shows every line.

Yes. Choose a pickup time when you book and we'll start finding a captain shortly before it.

Yes, you can add stops between your pickup and drop when you book.

Yes. Cancelling while we're still looking for a captain, or shortly after a captain accepts, is free. If the captain has already arrived at your pickup, a cancellation fee may apply. The app tells you before you confirm.

A 4-digit code shown in your app. Share it with the captain when you get in; the trip can only start once they enter it, so you always know you're in the right vehicle.

Everyday items like documents, food, clothes, gifts, electronics, and commercial stock within the size and weight limits shown in the app. Illegal, dangerous or prohibited items aren't allowed.

Bike Express handles light packages from 1 to 10 kg (documents, food, laptops, small gifts). Auto Cargo handles medium to heavy loads from 1 to 100 kg or up to 150 kg (bulk boxes, retail stock, appliances).

Your delivery partner takes a photo of the parcel before pickup and another at delivery. Both appear on your order with time stamps, so there's a record if anything goes wrong.

It's optional. If you add it while booking, you'll see the plan, premium and coverage before you confirm. Cover and claims are provided by our insurance partner.

A one-time code for the receiver. The partner only completes the delivery once the receiver shares it.

Anyone with a valid driving licence, a registered bike, auto or car, and the required documents: Aadhaar, PAN, driving licence, vehicle RC, insurance policy, and vehicle photos.

Yes! MovonRide actively supports women drivers. Female captains receive an additional ₹100 incentive bonus credited to their wallet upon verification and document approval.

Captains keep 100% of the rider fare paid directly in cash or UPI. MovonRide never takes a percentage commission cut—only a small, transparent platform fee shown upfront. Captains also receive ₹300 joining credit (plus an extra ₹100 for female captains), milestone completion bonuses, and 2 times weekly bank/UPI withdrawals.

Your documents are checked automatically through AuthBridge and then reviewed by our team. You'll get a notification as soon as you're approved, or if anything needs to be re-uploaded.

When your documents are approved, free platform credit is instantly added to your operating wallet based on your vehicle: Bike: ₹300, Auto: ₹400, Car/Cab: ₹500. Female captains also receive an additional ₹100 incentive bonus. Eligibility requires passing AuthBridge document checks. This credit pays for your initial per-trip platform fees and is non-withdrawable.

To receive joining credit: 1) You must be a newly registered captain. 2) Upload valid Aadhaar, PAN, driving licence, vehicle RC, insurance policy, and vehicle photos. 3) Pass automated AuthBridge and team document verification. Once approved, the credit lands in your wallet immediately.

Riders pay you directly, in cash or by UPI, or from their MovonRide wallet, in which case the fare is added to your earnings. Withdraw your earnings directly to your bank account or UPI ID 2 times every week.

A small, transparent fee for each completed ride or delivery, deducted from your operating wallet. The exact amount is shown before accepting every request.

Requests pause when your wallet balance hits ₹100 or less. Recharge by UPI in the app and requests resume immediately. Requests can also pause if a document expires.

Yes. A local MovonRide agent can register you, help you upload your documents, and follow your verification for you.

Agents find and register captains, help them collect and upload their documents, and follow them through verification. The agent app shows every captain you've onboarded and where they are.

You earn commission when captains you registered reach milestones: approval, their first trip, trip milestones after that, and a bonus for hitting your monthly target. The current amounts are shown in the agent app.

Yes. Agents need to onboard a minimum number of captains in each period to stay active, with a grace period when you start. The target and your progress are shown in the app.

Add a bank account or UPI ID in the app and request a withdrawal. You can follow its status until it's paid.

Cash, UPI or your MovonRide wallet. Online payments and wallet top-ups go through Razorpay.

Tap Add money in the Wallet tab and pay with UPI, card or net banking. The balance updates as soon as the payment is confirmed.

Every top-up, ride payment, refund, fee and withdrawal is listed in your wallet's transaction history.

Yes. Every completed ride has an itemised receipt you can download from the trip details.

Every captain's Aadhaar, PAN, driving licence and vehicle RC are checked through AuthBridge and reviewed by our team before they can go online.

Our safety team is alerted with your live location and trip details, and your emergency contacts get an SMS. The app also shows the emergency number to call.

Yes. Open the trip and raise a support ticket; you can chat with our team and follow the ticket until it's resolved.